PAXI - Rules for the Receiver (Patient)
1. As the receiver, you are responsible for giving me the correct cellphone number to receive all SMS and calls, so that PAXI sends you the delivery and arrival messages directly.
2. As the receiver, you are responsible for tracking your parcel and collecting it on time, within the timeframe stated in your PAXI delivery Sms.
3. If you give the wrong PAXI code, wrong province or wrong PEP store name, you are responsible to resend the full amount for goods and wait for a new parcel.
4. It is your responsibility to ensure I sent your parcel to the right store. If you only report an issue 2 days after the parcel was sent, you are responsible to resend the full amount for a new parcel.
PAXI - Rules for the Sender (Me - Mehlo Kandaba)
1. As the sender, I am responsible for sending to the correct cell number, PAXI code, PEP name and province that the patient has provided.
2. If I make a mistake and send to the wrong PEP destination, I am responsible to resend the parcel to the patient at no extra cost.
3. If you have not received your PAXI delivery SMS, I am responsible to send you your tracking number so you can track it.
4. As the sender, I am responsible to explain how the product works once the parcel has arrived, in a language we both understand.
5. As the sender, I am responsible to send the parcel at least 3 working days after payment. If any circumstances arise, I am responsible for keeping in contact with you and notifying you when your parcel will be couriered.
6. Please note:Money sent on Fridays or weekends will be couriered during business working days - the following week on Monday or Tuesday.
Disclaimer Note:
PAXI is a third-party courier service owned by PEP. We are not responsible for delays caused by PAXI, but we will assist you to track your parcel.
